Your booking is covered by the currently valid EU standard. If you need to cancel, please inform us at least 30 days before your intended arrival, as otherwise you are responsible for any cancellation fees. If you depart earlier than anticipated, we will charge you for your complete booking. If you cancel 30 days before your intended arrival date, the cancellation is free of charge. From 29 days to 8 days prior of your arrival date, the cancellation fees are equal to 70% of your booking. From 7 days up to the day of booked arrival, you will be charged the full booking fees.
In order for you to plan your holiday with as little risk as possible, all bookings in connection with corona measures or illnesses can be cancelled free of charge, even at short notice. This includes travel restrictions or travel warnings in the country of origin as well as in Italy. We recommend that you take out travel cancellation insurance to cover all eventualities.
Our hotel is open from March to November. We accept bookings all year round. Once you have forwarded your booking in writing, we have sent you a confirmation and have receipt a deposit of 25%, the booking is official. Any occurring bank transfer fees must be carried by the sender. To cover any unforeseen circumstances, we would recommend taking out a cancellation insurance.
At the day of arrival, your room will be available from 2 pm. At the day of departure, you must vacate your accommodation at 11 am at the latest. If you arrive later than anticipated, please contact us to let us know. Otherwise, your room will be offered to other arriving guests after 6 pm.
You can pay by bank transfer, with your EC card or cash. Changes and printing errors excepted!
We hope you understand that our hotel policy does not allow us to accept bookings for your pet.
If you would like the use of our swimming pool and the See.Wiesn with the access to the lake after 11 a.m. at the day of your departure, we will charge € 15 per person.
South Tyrol - Italy
Tel. +39-0471 962 222
Fax +39-0471 965 941
Requests: request form
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